Find an answer of some of the most common questions
Accounts (1)
Buyers (9)
When you need to generate an invoice for your purchase, you can now do so from your “My Account” page. Simply click the “My Orders” button, and click on the order you need an invoice for. It will generate and download a PDF file of your invoice.
If you’re having issues with “corrupt” or “missing files” in your download, we recommend the following steps:
- Check your connection and try downloading your purchase again. Corrupt or missing files are more than likely the result of an interrupted or incomplete download
- Use a different utility to unzip your purchased file
- Contact our Support Team with all the details of your issue
If you’re having issues with “corrupt” or “missing files” in your download, we recommend the following steps:
- Check your connection and try downloading your purchase again. Corrupt or missing files are more than likely the result of an interrupted or incomplete download.
- Use a different utility to unzip your purchased file
- Contact our Support Team with all the details of your issue
CGIFans does not recommend the use of download managers to download your purchased files.
Download managers send multiple requests and create multiple connections to the server – each one counting as a download.
The server will receive an abnormally large amount of requests to download the file(s) and may result in the item exceeding the download limit.
If you have used a download manager and the items download limit has been reached, please contact the Support Team for assistance.
General Questions (5)
For all questions or inquiries, you can reach us through our Ticket System or email us directly at support@cgifans.com. We always try to get back to you within 24 hours, often sooner.
We are always looking for feedback and suggestions from our users. There is no better way to improve so don’t hesitate to contact us using the form found here.
CGIFans is an online marketplace where 3d artist can buy digital art resources to use in their personal or commercial projects. Artist can also sell their own digital art and models on CGIFans website.
CGIFans is built by artists, for artists. It is specifically designed for artists and students in the film, video game, 3D media, virtual reality and entertainment industry by providing a variety of already built 3D models ready for download and to be used for personal or commercial 3D projects . resources that can be found on the marketplace can surely be of use to a much broader audience.
Please contact us directly at support@cgifans.com if you think you’ve found a bug on the site.
We strive to stay bug free and our users play a big part in the process. It’s impossible for us to test all existing configurations so we need your feedback to get rid of bugs!